Shipping
The short version
- Free shipping on orders over $75 AUD. Under $75, standard shipping is $11 within Australia and $20 internationally.
- Dispatched in 1-3 business days.
- Most Australian orders arrive within 6-14 days of dispatch. Most United States orders arrive within 6-10 days.
- Everything is tracked. You'll get a tracking number by email once it ships.
- We currently ship to Australia and the United States.
- We ship from our overseas fulfilment network, not from Australia. That's why delivery takes longer than a local retailer, and it's part of why the prices are what they are.
Processing time
Orders are processed and dispatched within 1-3 business days of payment clearing.
Orders placed on weekends or Australian public holidays are processed on the next business day.
If an order is delayed beyond this, we'll email you rather than leave you wondering.
Delivery times
Measured from dispatch. Add 1-3 business days of processing to estimate total time from order.
Australia
About half of orders arrive within 6-10 days. About 85% arrive within 14 days. A small proportion take up to 19 days. Larger orders travel on a different service, which in our experience has run slightly faster.
United States
About 60% of orders arrive within 6-8 days. About 90% arrive within 10 days. A small proportion take longer.
These are estimates, not guarantees. Actual transit times vary with destination, customs processing and carrier volumes. Peak periods - Christmas, Lunar New Year, major sale events - run longer. If you're ordering for an occasion, order with room to spare.
Shipping costs
$75 AUD and over: free, to every destination we ship to.
Under $75 AUD: $11 within Australia, $20 internationally.
Shipping is calculated before you pay - you'll see the exact cost at checkout before confirming your order.
All prices are in Australian dollars. Novachrome is not currently registered for GST, so no GST is charged.
Where we ship
We currently ship to Australia and the United States. We're working on opening additional destinations. If your country isn't available at checkout, email hello@novachrome.co and we'll let you know when we ship there.
Tracking
You'll receive a confirmation email when you order, and a second email with a tracking number when it ships.
Tracking can take 24-48 hours to show its first scan. International shipments sometimes travel between facilities without a visible update. If it hasn't moved for an unusually long period, email us and we'll chase it.
Customs, duties and import taxes
Orders shipped outside Australia may attract customs duties, import taxes or handling fees charged by the destination country. These are set by local authorities, are not included in our prices, and are the recipient's responsibility.
We can't predict these charges in advance - they vary by country and order value. Check with your local customs office if you're unsure.
If a parcel is refused at customs and returned to us, we'll refund the order less any shipping and return costs incurred.
Lost, delayed and damaged parcels
Risk passes to you on delivery, not on dispatch. If your order doesn't arrive, or arrives damaged, that's ours to fix - you don't need to chase the carrier yourself.
If it hasn't arrived: email us if tracking has shown no movement for 10 business days, or if the estimated delivery window has clearly passed. We'll investigate and either replace it or refund you.
If it arrives damaged: send a photo to hello@novachrome.co with your order number. We'll replace it or refund you - in most cases you won't need to send anything back.
If tracking shows delivered but you don't have it: check with anyone else at the address and your building's parcel area first, then contact us. We'll open an enquiry with the carrier.
Incorrect addresses
Please check your shipping address carefully before confirming your order.
If you spot a mistake, email us immediately - if it hasn't dispatched, we can usually fix it. Once it's with the carrier, we generally can't redirect it.
Parcels returned to us due to an incorrect or incomplete address supplied at checkout can be reshipped at your cost, or refunded less shipping.
Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law. Where a delivery delay is unreasonable, or goods arrive not of acceptable quality, you may be entitled to a repair, replacement or refund regardless of anything stated above.
Contact
Novachrome
Craig Leon Young, trading as Novachrome
ABN 30 128 869 782
74A Pacific Parade, Bilinga QLD 4225, Australia
hello@novachrome.co
We respond within one business day.