Shipping policy
NOVACHROME — SHIPPING POLICY
Last updated: 3 September 2026
THE SHORT VERSION
Free shipping on orders over $75. Below $75, standard shipping is $11 within Australia and $20 internationally.
Dispatched in 1-3 business days.
Most Australian orders arrive within 6-14 days of dispatch. Most international orders arrive within 6-10 days.
Tracked shipping on every order. You'll receive tracking information by email once your order has been dispatched.
Shipped from our overseas fulfilment network rather than from Australia.
PROCESSING TIME
Orders are generally processed and dispatched within 1-3 business days after payment has been successfully processed.
Orders placed on weekends or public holidays may begin processing on the next business day.
If we become aware of a significant processing delay affecting your order, we'll contact you using the email address provided at checkout.
DELIVERY TIMES
Delivery times are measured from dispatch and reflect current carrier performance data for the services we use. Add 1-3 business days of processing to estimate total time from order.
Australia
- Approximately half of orders arrive within 6-10 days
- Approximately 85% arrive within 14 days
- A small proportion take up to 19 days
Larger orders travel on a different service, which in our experience has run slightly faster - around half arriving within 8 days.
United States
- Approximately 60% of orders arrive within 6-8 days
- Approximately 90% arrive within 10 days
- A small proportion take longer
Delivery times are estimates rather than guaranteed delivery dates.
Actual delivery times may vary depending on your location, carrier volumes, customs processing, public holidays, peak shopping periods and circumstances outside our reasonable control.
International logistics can also experience periods where tracking does not update between carrier scans.
Peak periods such as Christmas, Lunar New Year and major sales events may result in longer processing or transit times.
If you're ordering for a particular event or date, we recommend allowing additional time.
SHIPPING COSTS
Standard shipping is free on all orders of $75 or more, to every destination we ship to.
For orders under $75:
- Standard shipping within Australia: $11
- Standard international shipping: $20
All prices displayed are in Australian dollars (AUD).
NOVACHROME is not currently registered for GST, so GST is not added to your order.
WHERE WE SHIP
We currently ship to Australia and the United States.
We're working on opening additional destinations. If your country isn't currently available at checkout, contact hello@novachrome.co and we'll let you know when we ship there.
TRACKING
You'll receive an order confirmation after placing your order.
Once your order has been dispatched and tracking information becomes available, you'll receive a shipping confirmation containing your tracking details.
Tracking information may take 24-48 hours after dispatch to begin displaying carrier scans.
International shipments can occasionally travel between facilities or carriers without receiving an immediately visible tracking update.
If your tracking has not updated for an unusually long period, contact hello@novachrome.co and we'll assist you.
INTERNATIONAL FULFILMENT, CUSTOMS AND IMPORT CHARGES
NOVACHROME uses overseas fulfilment providers to process and ship orders.
As a result, your parcel may be subject to customs processing when entering its destination country.
Where customs duties, import taxes, postal handling fees or similar charges are imposed by local authorities and have not already been collected as part of your purchase, those charges may be payable by the recipient.
Requirements can vary depending on destination, order value and applicable laws, so we cannot guarantee whether a particular shipment will incur additional charges.
If a parcel is held by customs, please contact us if you require information relating to your order or shipment.
LOST OR DELAYED PARCELS
If your order hasn't arrived and the estimated delivery period has clearly passed, or tracking has shown no meaningful movement for an extended period, contact hello@novachrome.co.
Include your order number so we can investigate the shipment.
You do not need to resolve a lost shipment directly with our fulfilment provider yourself. We will work with the relevant carrier or fulfilment provider as necessary.
Where goods are lost in transit or otherwise not delivered as required, we will provide an appropriate resolution, which may include replacement or refund depending on the circumstances and your rights under applicable consumer law.
DAMAGED ORDERS
If your order arrives damaged, contact hello@novachrome.co as soon as reasonably possible.
Please include your order number, a brief description of the damage, and clear photographs showing the issue where possible.
We'll assess the issue and arrange an appropriate resolution.
Where the goods have a major failure under the Australian Consumer Law, you may be entitled to choose between a replacement or refund.
See our Returns & Refund Policy for further information.
TRACKING SHOWS DELIVERED, BUT I CAN'T FIND MY ORDER
If tracking shows your parcel as delivered but you haven't received it, first check around the delivery location, with other people at the delivery address, any designated parcel or mail area, and whether the carrier has provided delivery instructions or proof of delivery.
If you still can't locate the parcel, contact hello@novachrome.co and we'll assist with investigating the delivery.
INCORRECT OR INCOMPLETE ADDRESSES
Please check your shipping information carefully before submitting your order.
If you notice an error, contact hello@novachrome.co as soon as possible.
If the order has not yet entered fulfilment or been dispatched, we will make reasonable efforts to update the address.
Once an order has been dispatched, we may be unable to redirect it.
If a parcel cannot be delivered because the shipping information supplied at checkout was materially incorrect or incomplete, contact us and we'll work with you to determine the available options.
Additional delivery costs may apply where another shipment is required due solely to incorrect address information supplied by the customer. This does not affect rights that cannot be excluded under applicable consumer law.
REFUSED OR UNCLAIMED PARCELS
If a parcel is returned because it was refused or was not collected from the carrier, contact us once the return has been confirmed.
We will determine the available refund or reshipment options based on the circumstances and any reasonable costs actually incurred.
Nothing in this section limits your rights under applicable consumer law.
YOUR CONSUMER RIGHTS
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other rights that cannot lawfully be excluded.
Consumer guarantees can apply to the supply of goods, and businesses must not use store policies to remove rights provided by the Australian Consumer Law.
CONTACT
NOVACHROME
Queensland, Australia
Email: hello@novachrome.co
Website: novachrome.co
We aim to respond to enquiries within one business day.